We collect personal information you choose to give us — for example, when you register for an account or free trial, place an order, activate a licence, subscribe to the blog, or respond to a survey. Depending on what you're doing, that may include your name, email address, postal address, and phone number.
We also collect technical information as you browse, such as your browser, operating system, and internet service provider. You can visit the website anonymously and are never required to provide personal information.
When you sign up for a free trial, we send follow-up emails during the trial period. If you purchase a licence, we send reminders before your licence or maintenance is due to expire. Every email includes an unsubscribe link.
We use aggregate data to understand how visitors use the website, and combine it with your feedback to improve our products and services. When you place an order, we collect only what's needed to fulfil it, meet our tax obligations, and contact you if a query arises. We share order information with third parties only where necessary — for example, with our payment processor for card authorisation and fraud prevention.
If you opt in to blog updates, you can unsubscribe at any time using the link in each email, or by contacting us directly.
When you activate the software or submit an error report, we collect your name, email address, and diagnostic information. This helps us support you and diagnose application crashes.
When submitting an error report you can choose to include a screenshot and the document you were working with. These are held securely, treated as confidential, never shared, and deleted once they are no longer needed. They are used only to reproduce and fix the problem.
We apply rigorous security standards to protect your information against unauthorised access, alteration, disclosure, or destruction.
We meet PCI DSS standards to keep your personal and financial information secure, which includes regular vulnerability scans against the latest known exploits. Credit card details are collected by Braintree, not by us — we never see your card number, and it is never stored on our servers, so it cannot be stolen or leaked from us.
All sensitive and personal data exchanged between you and the website is transmitted over an encrypted SSL connection.
We comply with GDPR. You have the right to request a copy of the information we hold about you and to ask for corrections. To do so, email legal@analyse-it.com.
We do not sell your personal information, and we will never share it with others except as described in this policy.
Our website uses cookies to improve your experience, for security and record-keeping, and for analytics and marketing. You can set your browser to refuse cookies or to alert you when one is being sent, though some parts of the website may not work correctly as a result.
Our website links to third-party sites. We choose these links carefully, but we don't control the content or practices of external websites and are not responsible for them. Any site you visit from ours is governed by its own terms and privacy policy.
Our website is technical in nature and is not intended for anyone under 13.
We may update this policy from time to time. When we do, we update the date at the top of the page. Please review the policy occasionally so you stay informed of any changes.
By using this website you accept this policy. If you do not agree with it, please do not use the website.
If you have any questions, please contact us.