Troubleshooting Analyse-it start-up If the Analyse-it tab is missing from Excel, run the troubleshooter, which fixes the common causes and collects diagnostics for us when it cannot.

Analyse-it starts automatically with Microsoft Excel and adds an Analyse-it tab to the ribbon. If the tab is missing, run the troubleshooter. The troubleshooter tries to fix the problem and, if it cannot, produces a diagnostic report to send to us.

1. Sign in to Windows as the user who has the problem. The troubleshooter checks only the account it runs in, and Analyse-it is set up separately for each account.
2. Download the troubleshooter:
   Download Troubleshooter
   Supports 32- and 64-bit Excel · 0.53 MB
3. When the download completes, double-click AnalyseIt.TroubleShooter.exe to run it.
4. The troubleshooter checks for common problems, fixes what it can and collects diagnostics. When it asks, start Microsoft Excel, so it can record what happens as Analyse-it starts.
5. When it finishes, click Send to support to send the report to us. If it cannot be sent, click Copy to clipboard and paste the report into an e-mail to support@analyse-it.com. Send the report even if the problem is fixed, so we can see what went wrong. A copy is also saved to %TEMP%\Analyse-it-troubleshoot.txt.
6. If the troubleshooter could not fix the problem, we will contact you to work through it.