Submitting crash reports

Submit a crash report whenever you experience a problem so that we can try to solve it.

1. If Analyse-it detects a serious problem, the Crash Report window opens.
   
   

   

   
   
2. Enter an E-mail address where we can contact you.

   We respect your privacy at all times. We do not collect any personal information, and we only use your e-mail address if we need to contact you about the crash report.

3. Enter Feedback to describe what you were doing when the crash occurred and, if possible, the steps to reproduce the problem.
4. Select Include a snapshot of my desktop if it helps to show the problem.
5. Select Include the file I am working with to include the active Excel workbook if it contains data that helps to show the problem.

   We treat any data received as private and confidential. It is used only for the purpose you submit it, and we delete it when no longer needed.

6. Click Send.

   Your crash report is sent using your internet connection.