1. Administrator's Guide
  2. Troubleshooting

Troubleshooting

If Analyse-it does not start when you start Microsoft Excel, you should troubleshoot the installation.

You can determine if Analyse-it is running by looking for the Analyse-it tab in the Excel ribbon. If you cannot see the tab you should follow these steps:
  1. Checking the version installed
    Check you are running Analyse-it version 3.00 or later.
  2. Enabling the add-in
    Ensure the Analyse-it add-in is active in Microsoft Excel.
  3. Repairing the installation
    Ensure that all program files are properly installed and registered.
  4. Contacting technical support
    Contact us if you have any problems or questions.

Checking the version installed

Check you are running Analyse-it version 3.00 or later.

  1. Start the Windows Control Panel.
  2. Open the list of installed programs:
    • On Windows XP, double-click Add/Remove Programs
    • On Windows Vista or Windows 7 and later, click Programs, and then click Programs and Features.
  3. Check Analyse-it for Microsoft Excel appears in the list of applications and that the version number is 3.00 or later.
    If the version is less than 3.00, or you cannot find Analyse-it in the list, install the latest version.

Enabling the add-in

Ensure the Analyse-it add-in is active in Microsoft Excel.

Microsoft Excel disables an add-in if it causes frequent crashes. This behavior prevents an add-in crashing Microsoft Excel so often that you are unable to use it. Sometimes these crashes are caused by interactions between incompatible, or unreliable add-ins installed on your computer.

  1. Start Microsoft Excel.
  2. Open the Microsoft Excel Options window:
    • On Excel 2007, click the Office button, and then click Excel Options.
    • On Excel 2010 and Excel 2013, click File, and then click Options.
    The Excel Options window opens.
  3. Click Add-Ins.
    The list of installed add-ins opens.
    excel add-in options

  4. If Analyse-it appears in the Disabled Application Add-ins section of the Add-ins list:
    1. In the Manage drop-down list, select Disabled Items, and then click Go....
      The Disabled Items window opens.
    2. Select Add-in: Analyse-it for Microsoft Excel.
    3. Click Enable and then click Close.
      The COM Add-Ins window closes.
    4. Click OK.
    5. Exit and restart Microsoft Excel.

      Analyse-it should automatically start.

Repairing the installation

Ensure that all program files are properly installed and registered.

  • Ensure that you have the necessary administrative rights to install software on the computer.
  1. Start the Windows Control Panel.
  2. Open the list of installed programs:
    • On Windows XP, double-click Add/Remove Programs.
    • On Windows Vista or Windows 7 and later, click Programs, and then click Programs and Features.
  3. In the list of installed programs, select Analyse-it for Microsoft Excel.
  4. Click Repair.

    The installer repairs the installation to ensure all program files are properly installed and registered.

  5. Start Microsoft Excel.

    Analyse-it should automatically start.

Contacting technical support

Contact us if you have any problems or questions.

E-mail [email protected].