1. Administrator's Guide
  2. Troubleshooting

Contacting technical support

Contact us with any problem or question. If the add-in does not start, run the troubleshooter first and include the report: it contains the details we would otherwise ask you for. See Troubleshooting.

Important: Do not ask us for your Site ID. It identifies your computer and Windows account, and only the software can show it.
E-mail support@analyse-it.com.

From the Administrator's Guide for Analyse-it 6.24.0: https://analyse-it.com/docs/user-guide/contacting-technical-support