1. Administrator's Guide

Troubleshooting Analyse-it for ExcelWhen the Analyse-it tab is missing from Microsoft Excel, run the troubleshooter before anything else. It finds most installation problems and repairs the common ones, and it asks before it changes anything.

  • Download the troubleshooter from analyse-it.com/support/trouble-shooting. It is not installed with the software.
  • Sign in to the Windows account that has the problem. The troubleshooter can only check the account it runs in.
  • Close Microsoft Excel.
  1. Run AnalyseIt.TroubleShooter.exe, and answer the questions it asks as it runs.
  2. When it asks whether to start Microsoft Excel, click Yes and start Excel.
    The troubleshooter watches the start-up, then asks whether the Analyse-it tab appeared.
  3. When the report is ready, send it to us:
    • Click Send to support and enter your e-mail address so we can reply.
    • Click Copy to clipboard and paste the report into an e-mail to support@analyse-it.com.

    Send the report even if the problem is fixed, so we can see what went wrong. A copy is also saved to %TEMP%\Analyse-it-troubleshoot.txt.

The report says whether the problem was fixed, and lists anything it found but could not repair.

If the Analyse-it tab is still missing, check the version installed, check Microsoft Excel and Analyse-it match, enable the add-in, and repair the installation.

From the Administrator's Guide for Analyse-it 6.24.0: https://analyse-it.com/docs/user-guide/troubleshooting