1. Administrator's Guide
  2. Licensing

Deactivating a licenseA per-user license is linked to the computer and Windows account it was activated on until you deactivate it. Deactivate before you replace a computer or give it to someone else, otherwise the license is still counted as in use and you may be unable to activate elsewhere.

  • If your computer is behind a firewall, open TCP port 443 (HTTPS) for communication to license-server.analyse-it.com.
  1. Start Microsoft Excel to start Analyse-it.
  2. On the Analyse-it ribbon tab, click Analyse-it, click Deactivate, and then click Next.

    The software uses your internet connection to deactivate the license.

  3. If deactivation fails, deactivate manually:
    1. Click Deactivate.
      Your browser opens the manual deactivation page at analyse-it.com/deactivate. If the computer has no internet connection, open that page on any other computer or device.
    2. On the manual deactivation page, enter the Product Key and Site ID shown on the Deactivate window.
      Important: The Site ID identifies the computer and Windows account. It only shows on the Deactivate window in the software, so do not contact technical support asking for one. We cannot provide it.
    3. In the Deactivate window, click Next.
  4. Click Close.

You can no longer use the software on this computer, and you can activate the license on another computer.

From the Administrator's Guide for Analyse-it 6.24.0: https://analyse-it.com/docs/user-guide/deactivating-license