1. Administrator's Guide
  2. Troubleshooting

Repairing the installationA missing or unregistered program file prevents Analyse-it loading, and the troubleshooter cannot always replace it. Installing the software again replaces every program file and registers them.

  • You will need an administrator if the software is installed for everyone who uses the computer.
  • Close Microsoft Excel.
Important: Windows does not offer a repair option for Analyse-it in Apps, only Uninstall. Do not uninstall first: that tries to deactivate your license, and you would have to activate again afterwards.
  1. Download the same installer you used originally, or a later version.
    Use the single installer (.EXE) unless the software was installed for everyone who uses the computer, in which case use the Windows Installer package (.MSI) and the same command the administrator used. See Deploying the software.
  2. Run the installer and complete it in the same way as a first install.

    The existing files are replaced and registered again. Your license and saved settings are not changed.

  3. Start Microsoft Excel.
The Analyse-it tab appears on the Excel ribbon. If it does not, contact technical support and include the troubleshooter report. See Contacting technical support.

From the Administrator's Guide for Analyse-it 6.24.0: https://analyse-it.com/docs/user-guide/repairing-installation