Identifying special-causes of variation

Special-causes of variation need to be identified and eliminated from the process.

On the Analyse-it ribbon tab, in the Process Control group, click Labels.
In the analysis task pane, the Control Chart panel is displayed.
In the Label drop-down list, select Cause.
Click Recalculate.

Points on the control chart are labelled with the reason for the special-cause variation. After discussion of the causes of problems with the team, and increased training, procedures or modifications are put in place to ensure they are eliminated.

Next topic: Identifying shifts (and other patterns)