Help articles Answers to common questions about Analyse-it. Can't find what you need? Contact support — we typically reply within a few hours.

Licensing & editions

Will my licence auto-renew? Will I be charged automatically?

No. Analyse-it does not auto-renew and we will never charge you automatically. Annual licences, perpetual licences, and maintenance renewals all require you to place an order — nothing is charged without your explicit action.

We send an email reminder before your licence or maintenance expires so you have time to renew, but the decision is always yours.

What is the difference between an annual and perpetual licence?

Annual licences let you use the software for one year. You receive all updates during that year. When the licence expires, you renew to continue using the software. Renewal is not automatic — we send a reminder before expiry so you can renew when you're ready.

Perpetual licences are a one-time purchase that lets you use the software indefinitely. The licence includes one year of maintenance, which gives you all software updates. After that first year, you can renew maintenance to keep getting updates, or let it lapse and continue using the version you have.

For most users, annual is simpler and less expensive. A perpetual licence makes sense if your organisation's procurement requires a one-time purchase rather than a recurring subscription.

What is the difference between per-user and floating licences?

Per-user licences are assigned to a named individual. Each user can install the software on up to two computers — typically a desktop and a laptop — but only they can use it. No internet connection is needed to use the software day-to-day.

Floating licences are shared across a pool of users. You install the software on as many computers as you like, and a licence is allocated automatically as soon as someone uses an Analyse-it command. It is released when they close Excel, and automatically after 90 minutes without using Analyse-it, so a licence left idle returns to the pool on its own. The number of floating licences determines how many people can use the software at the same time — and when they are all in use, About Analyse-it shows who has them.

Per-user licences are less expensive and guarantee access. Floating licences are more cost-effective when many people need occasional access but not all at once. Floating licences require an internet connection for licence management.

Which edition do I need?

It depends on the type of analysis you do. Here's a brief guide:

  • Standard — general statistical analysis: descriptive statistics, hypothesis tests, regression, ANOVA, PCA, survival analysis.
  • Medical — a complete statistics package for clinical and biomedical research. Includes Bland-Altman method agreement, ROC curves and diagnostic accuracy evaluation, reference interval estimation, survival analysis (Kaplan-Meier, proportional hazards), plus all the standard statistical tests and regression methods.
  • Quality Control & Improvement — Shewhart and time-weighted control charts, process capability analysis, Pareto charts, and measurement systems analysis for quality management.
  • Method Validation — method comparison (Bland-Altman, Deming, Passing-Bablok), precision studies, linearity, detection limits, and reference intervals following CLSI protocols. For clinical and analytical laboratories.
  • Ultimate — all of the above in a single licence.

Every edition includes all the capabilities of the Standard edition. If you're unsure, the edition comparison shows exactly what's in each, or contact us and we'll recommend the right one for your work.

Can I switch to a different edition?

Yes. You can cross-grade to a different edition at any time and only pay the difference in price. See upgrades for current pricing.

Can I add more licences later?

Yes. When you buy additional licences, the price is discounted so you pay the same total as if you had bought all the licences at once. See additional licences.

Is Analyse-it available for Mac?

Analyse-it requires Microsoft Excel for Windows. It is not available for macOS.

Analyse-it is a COM add-in — a type of extension that integrates deeply into Excel's interface and calculation engine. Microsoft Excel for Mac does not support COM add-ins, so there is no way to run Analyse-it natively on macOS. This is a limitation of Microsoft's Excel for Mac architecture, not something we're able to work around.

If you use a Mac, you can run Analyse-it through Windows using virtualisation software such as Parallels Desktop or a virtual machine. Several of our customers use this approach successfully.

Does Analyse-it work with Excel Online or Excel 365 on the web?

No. Analyse-it requires the desktop-installed version of Microsoft Excel for Windows. It is not compatible with Excel Online (the browser-based version) or Excel for the web.

If you have a Microsoft 365 subscription, you have the desktop version of Excel — that's the one Analyse-it works with. The subscription just determines how Excel is licensed, not where it runs.

Free trial

What is included in the free trial?

The trial gives you access to all features in all editions — Standard, Medical, Quality Control, Method Validation, and Ultimate — for the duration of the trial period.

There are two limitations during the trial: analysis reports include a watermark, and results and charts are locked so they cannot be copied out of the workbook. Both limitations are removed when you purchase a licence.

How long does the trial last?

The trial lasts 15 days from the date you activate it.

Do I need to provide a credit card to start the trial?

No. The trial is free and requires no payment information. You will not be charged when the trial expires.

What happens when the trial expires?

When the trial expires, Analyse-it stops running in Excel. Your data is unaffected — it's all in your Excel workbooks, which are standard .xlsx files and remain fully accessible with or without Analyse-it.

If you'd like to continue using Analyse-it, you can purchase a licence from the pricing page.

Purchasing & payment

What payment methods do you accept?

You can pay by Visa, Mastercard, or American Express credit card, or by bank transfer. Organisations with established credit can send a purchase order and pay on invoice within 30 days.

What currencies can I pay in?

You can pay in GBP (£), EUR (€), or USD ($). You choose the currency during checkout — if one is more favourable to you, use that one.

How soon will my order be processed?

Credit card orders are processed immediately. You'll receive your product key and download link by email within a few minutes.

Purchase orders are processed the same day when received during office hours (UK time), otherwise within 24 hours. Bank transfer orders are processed when payment is received.

Will VAT or sales tax apply?
LocationVAT / sales tax
United KingdomVAT applies, unless a VAT exemption certificate is provided.
EU member statesVAT applies at your country's rate. If your organisation is VAT-registered, provide your VAT number when ordering to zero-rate.
USA, Canada, Australia, and rest of worldNo VAT or sales tax. Import duty may apply in your country.
Can I send a purchase order?

Yes. If your organisation has established credit, we accept purchase orders by email. Our terms are payment within 30 days of the invoice date. See contact us for where to send your PO.

Can I get a quote for my purchasing department?

Yes. Add the products you want to the cart, then click Save as Quote. Fill in your details to get a PDF quote valid for 30 days, with a link to return and complete the purchase.

Do you offer a money-back guarantee?

Yes — 30 days, no questions asked. If you're not satisfied for any reason, contact us and we'll revoke the licence and issue a full refund.

Do you offer student pricing?

Yes. Students can purchase the Standard edition at a reduced rate with a valid academic email address (.ac.uk, .edu, or equivalent). Student licences are annual subscriptions only. See the pricing page for current rates.

Do you offer volume or site licences?

Yes. Volume discounts are applied automatically when you purchase multiple licences. For site-wide licensing, contact us and we'll put together a quote based on your needs.

Is Analyse-it available through resellers?

Yes. See our authorised resellers for a list of local partners, or ask your preferred reseller to contact us on your behalf.

Can you provide a W-8BEN for US tax purposes?

Yes. Analyse-it Software, Ltd is a UK-registered company and is classified as a Foreign Corporation for US tax purposes. You can download our W-8BEN certificate.

Maintenance & updates

What does maintenance include?

Maintenance gives you all software updates — major releases, new features, improvements, bug fixes, and support for the latest versions of Microsoft Excel — plus priority technical support.

If you have an annual licence, maintenance is included for the duration of the licence. If you have a perpetual licence, one year of maintenance is included with the purchase, and you can renew it annually or for three years at a time.

How much does maintenance renewal cost?

Renewing before maintenance expires (or within 45 days of expiry) costs 10% of the current licence price. This is the best rate — renewing on time keeps the cost low.

If maintenance has lapsed, the renewal cost increases the longer it has been expired. You can check the exact renewal price for your licence on the maintenance page.

What happens if I let maintenance lapse?

If you have a perpetual licence, you can continue using the software indefinitely — you just won't receive updates released after your maintenance expired. You'll keep access to every version released during your maintenance period.

You can renew maintenance at any time to start receiving updates again.

Will I get a reminder before maintenance expires?

Yes. We send an email reminder 30 days before expiry and again a few days before, so you have time to renew at the best rate.

If I renew maintenance early, do I lose time?

No. Early renewal extends your expiry date from whenever it currently falls, not from the date you pay. If your maintenance expires in three months and you renew for one year, your new expiry date is 15 months from now.

Installation & compatibility

What are the system requirements?

Analyse-it requires:

  • Microsoft Windows 8, 10, 11, or Windows Server 2016, 2019, 2022
  • Microsoft Excel 2013 or later, including Microsoft 365 (desktop-installed edition). Both 32-bit and 64-bit versions of Excel are supported.
  • An internet connection for licence activation and software update checks. If your computer is behind a firewall, TCP port 443 (HTTPS) must be open for communication with license-server.analyse-it.com. Versions before 6.20 use secure.analyse-it.com instead, so keep that open while anyone is still on an older version.

Version 6.20 and later does not require administrator rights. Earlier versions do. See Do I need administrator rights to install?

Do I need administrator rights to install?

Version 6.20 and later: no. The installer sets up Analyse-it for your Windows account only, so Windows should not ask for an administrator password. Double-click the installer and continue.

Earlier versions: yes. Those versions install for every account on the PC, so Windows asks for an administrator password when you run the installer. If you do not have those rights, ask IT to install it. If your maintenance is current you can download the latest version instead, which does not need administrator rights.

If version 6.20 or later still asks for an administrator password, or the install is blocked, your organisation is restricting software installation. Do not use Run as administrator to try to get around that — it is not required, and it will not bypass an IT policy. Forward the installation instructions to IT so they can confirm the installer is signed by Analyse-it Software, Ltd. and allow it, or contact support.

A Windows protected your PC message is a SmartScreen security prompt, not an administrator password. See Windows or my browser warned me about the installer.

Does it install just for me, or for everyone on the PC?

From version 6.20, Analyse-it installs for your Windows account only. Other people who log on to the same PC do not get Analyse-it until they install it on their own account.

The installer has no option to install for all users. That is a command-line switch for IT administrators, used when they need a single machine-wide deployment — for example with SCCM or Intune, or on a shared PC or terminal server. See the installation instructions.

This is about which Windows accounts can run the software after setup. It is not the same as a per-user versus floating licence.

One thing to weigh before choosing an all-users install: Analyse-it cannot then update itself. Windows asks for administrator rights when an update starts, so an administrator has to install each one. An install for your own account updates itself without any of that. See updating the software.

Can several people use it on a shared PC, terminal server, or Citrix?

Yes. From version 6.20 each Windows account needs its own install, because setup is for that account only. On a shared laboratory PC, each person who uses Analyse-it should run the installer once while logged on as themselves — no administrator rights required.

If many people use the same PC, or you run Analyse-it on a terminal server or Citrix, IT can deploy a single machine-wide install with a command-line switch so every account gets it. See the installation instructions.

Each person still needs a licence — named, or from a floating pool. See per-user versus floating licences.

Can I install it on two computers?

Yes. Each per-user licence lets you install the software on up to two computers — for example, a desktop at work and a laptop for when you're away from the office. Both installations must be used by the same person.

This does not apply to floating licences, which can be installed on any number of computers.

How do I transfer my licence to a new computer?

First, deactivate or uninstall Analyse-it on the old computer. Then install it on the new computer and enter your product key. The administrator's guide has step-by-step instructions.

If you no longer have access to the old computer, contact support and we can reset your activation.

Can I download and reinstall the software later?

Yes. You can download and reinstall the software as many times as you need from the download page. Your product key remains valid.

Windows or my browser warned me about the installer — is it safe?

Yes. A security warning is normal for any program downloaded from the web and does not mean the file is unsafe. The Analyse-it installer is digitally signed by Analyse-it Software, Ltd., so you can confirm the publisher before you continue.

If your browser reports that the file is not commonly downloaded, choose Keep to keep the file.

If Windows shows Windows protected your PC when you run the installer, click More info, check that the publisher is Analyse-it Software, Ltd., then click Run anyway. Microsoft Defender SmartScreen shows this warning for newly released software until enough people have downloaded that version; it is not a sign of a problem with the file.

The installer and the Analyse-it add-in it installs are all code-signed. All statistical computation happens locally on your computer and your data never leaves your workbook. The only network communication is licence activation and update checks over TCP port 443 to license-server.analyse-it.com.

If the installer is still blocked, or Windows asks for an administrator password, your organisation is likely restricting software installation. Version 6.20 and later does not need administrator rights, so a password prompt is not something you can bypass by choosing Run as administrator. See Do I need administrator rights to install? Pass the installation instructions to your IT department, or contact support and we will help.

Analyse-it isn't showing in Excel — what should I do?

If the Analyse-it tab doesn't appear in Excel's ribbon, download and run the troubleshooting utility. It will attempt to fix common problems and gather diagnostics. If the problem persists, the utility can send a diagnostic report to our support team automatically.

Data & security

Does Analyse-it send my data anywhere?

No. All statistical computation happens locally in Excel on your computer. Your data never leaves your workbook. Analyse-it does not transmit, upload, or store any of your data.

The only network communication is for licence activation, software update checks, and optional error reporting — none of which involve your data.

Are my credit card details secure?

Yes. We are PCI DSS compliant and use Braintree (a PayPal company) for all payment processing. We do not store credit card information on our servers — your details are never held by us.

What happens to my data if I stop using Analyse-it?

Nothing changes. Your data lives in standard Excel workbooks (.xlsx files) that are fully accessible with or without Analyse-it installed. Analysis output that Analyse-it has placed on worksheets remains as static content in the workbook — you can still view, copy, and use it. You just won't be able to create new analyses or recalculate existing ones without an active licence.

Software validation & regulatory

Can I validate Analyse-it for use in a regulated environment?

Yes. Analyse-it is off-the-shelf software (GAMP 5 Category 3), so validation responsibility lies with the user organisation — as it does for all commercial software used in regulated work. We provide resources to support your validation effort.

For details of our development lifecycle, testing approach, and available validation resources, see development and validation.

How can I verify that Analyse-it is installed and calculating correctly?

You can verify statistical accuracy by running our NIST StRD benchmark workbooks, which test Analyse-it's results against independently certified reference values from the US National Institute of Standards and Technology. This provides documented evidence that the software is producing correct results on your system.

How do you verify the accuracy of your calculations?

We use thousands of internal tests covering every statistical procedure across a wide range of data conditions, edge cases, and sample sizes.

For accuracy the statistical procedures are tested against the NIST Statistical Reference Datasets (StRD), which are independently certified reference values maintained by the US National Institute of Standards and Technology. You can review the results on our NIST StRD benchmarks page.

Which regulatory frameworks is Analyse-it relevant for?

Analyse-it is used by laboratories and manufacturers working under a range of regulatory and accreditation frameworks, including:

  • FDA 510(k) submissions and 21 CFR Part 820
  • EU In Vitro Diagnostic Regulation (IVDR)
  • CLIA '88
  • ISO 15189 (medical laboratory accreditation)
  • ISO/IEC 17025 (testing and calibration laboratory accreditation)
  • ISO 13485 (medical device quality management)

The Method Validation edition includes support for 11 CLSI evaluation protocols (EP05, EP06, EP09, EP15, EP17, EP28, and others) that are commonly referenced in these frameworks.

Is Analyse-it 21 CFR Part 11 compliant?

21 CFR Part 11 addresses electronic records and electronic signatures — requirements that are primarily the responsibility of the organisation's quality management system, IT infrastructure, and procedures, rather than individual software tools.

Analyse-it produces analysis output as content within Excel workbooks. How those workbooks are managed, signed, and stored is governed by your organisation's SOPs and document management system. Analyse-it does not itself provide electronic signature or audit trail functionality, but its output integrates into whatever document control system you use.

Can't find what you're looking for?

Contact support — we typically reply within a few hours.