Frequency Asked Questions Answers to common questions about purchasing Analyse-it, licensing, upgrades, and maintenance.
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Contact usPurchasing Analyse-it
- Do you offer a money-back guarantee?
- Are my credit card details secure?
- What do I receive when I buy online?
- Can I get the software on CD-ROM?
- Can I download and reinstall the software again in future
- How soon will my order be processed?
- Will sales tax apply on my order?
- What methods of payment are accepted?
- Will I be automatically charged for maintenance or annual license renewal?
- In what currency will I be charged?
- Can I send a purchase order and then pay on invoice?
- Can I get a quote for my purchasing department?
- Is Analyse-it available through resellers?
- Can you provide me with a W9/W8-BEN for US tax purposes?
Licensing types
- Is the license an annual subscription or perpetual license for a one-off payment?
- What is the difference between per-user and per floating-user licenses?
- Will I receive updates to the software?
- Is technical support available after purchase?
- Can I install the software on two PCs?
- Can I purchase a cross-grade from one edition of Analyse-it to another?
- Can I purchase additional licenses in future at a discount?
Maintenance & upgrades
- What is maintenance?
- How much does maintenance cost?
- What happens after maintenance expires?
- Maintenance has expired, can I renew it?
- How can I see when maintenance expires for a license?
- Will I get a reminder before maintenance expires?
- If I renew maintenance when will the new maintenance start?
- Can I renew maintenance early?